Throughout history, knowledge has meant power, and
how knowledge resources have been shared, distributed or monopolised
has told us much about the nature of the societies in which these have
occurred. But the brave new post-Internet world is changing many of
the presumptions and rules which allowed knowledge to be controlled
earlier. By opening up vast areas of communication and permitting the
sharing of information even by those not "authorised" to do so, or between
those who may never meet in any other sense, it is permitting a new
proliferation of both knowledge and information th at was unprecedented
earlier.
But the current freedoms in cyberspace are already
being subjected to new forms of control, and how it will finally end
up is still anybody's guess. At the same time, even as those people
who are fortunate enough to be "connected" - still very much a small
minority of the world's population - have instantaneous access to all
kinds of information, they in turn are revealing more about themselves
than they know. For many in the developing world, the problem is already
so acute that there are citizens' movements trying to control it, as
the most intimate details of their existence are tracked and stored
as data, to be used whenever it suits those who h ave this data.
These Orwellian Big Brothers at present are not all-controlling
states determined to define and regulate their hapless subjects, but
large private corporations which seek to use such data in their advertising
campaigns, or to influence consumer choices in other ways. This is not
to say that they do not also try to define and regulate people, or that
states will not eventually also use such information for control. But
the driving force currently is private profit rather than state oppression,
the need is for insidious influence rather than overt control. In countries
of the developed West, there is already a major concern about individual
privacy, as it becomes apparent that both employers and omniscient web
sites and advertising networks can track every move that is made in
cyberspace.
A survey of nearly a thousand large companies conducted
last year by the American Management Association found that nearly half
of them monitored the e-mail, computer files or phone calls of their
workers. There are computer software packages that can monitor and record
every keystroke on the computer, screen all incoming and outgoing e-mail
for certain keywords and can forward suspicious messages to a supervisor
for review. E-mail can be resurrected from computer hard drives even
after it has ostensibly been deleted. And employers are increasingly
monitoring jokes and e-mail sent from home as well as work over company
servers.
But the most graphic example of the faceless company
picking up detailed private information is in the case of Double Click
Inc., which is the Internet's largest advertising company. For several
years now, Double Click has been compiling detailed information on the
browsing habits of millions of web users by placing "cookie" files on
hard drives. Cookies are electronic footprints that allow web sites
and advertising networks to monitor online movements, including information
such as the search terms that are entered as well as the articles that
are skimmed and how long they are skimmed for. This had allowed Double Click
to help its 2,500 clients to work out what kind of targeted advertising
to provide to each individual surfer who visits their particular web
sites. Thus, if you have been visiting a lot of music sites, ads for
music will dominate when you click on a search engine like AltaVista.
Similarly, if your apparent interest is in cars, then a new model from
Ford may greet you on the home page of some other web site.
All this seemed quite harmless, even more efficient
and advantageous, as long as users were confident that their virtual
identities were not being traced to their actual identities. However,
in November 1999, Double Click bought Abacus Direct, which is a database
of names, addresses and information about off-line buying habits of
90 million households, compiled from the largest direct mail catalogues
and retailers in the nation. Then, in January 2000, Double Click began
compiling profiles linking individuals' actual names and addresses to
Abacus' detailed records of their online and off-line purchases. People
who are fortunate enough to be 'connected' have instantaneous access
to all kinds of information but they, in turn, are revealing more about
themselves than they know. This naturally meant that apparently "anonymous"
online shopping was effectively being archived in personally identifiable
dossiers. But it also meant that all the Internet-related activities
of that person were now known, from personal e-mail to all the sites
visited.
This led to substantial pressure from privacy advocates
(inevitably Internet-based!) as well as from dot.com investors. As a
result, Double Click has recently announced that it will postpone its
profiling scheme until the United States government and the e-commerce
industry agree on privacy standards. But this is of course only one
of the many such schemes that are now delving more and more into various
details of personal existence, for a varied range of reasons. Such schemes
are assisted by new technologies that allow for ever more prying into
the l ives of the connected. Thus, Globally Unique Identifiers, or GUIDs,
are making it possible to link every document that is created by one
user with the messages he/she e-mails, the chats that are posted and
the various web sites that are browsed. These GUIDs then becomes a kind
of serial number that can be linked with the name and e-mail address
whenever that user registers online for a product or service.